We also understand that a warm room can be uncomfortable in this Midwestern heat! I personally checked the ice machines located on floors 3, 4, and 5 this morning and all of them were working. I have not had any reports of any other pest control issues as we most definitely want to stay on top of this should it be an issue with any other rooms as well. I have asked our engineering team to review the HVAC unit in the room you had stayed in to be sure it is operating properly along with a complete pest prevention program. Good Morning and Thank You for your review! I wanted to be sure to let you know that we are working on or have worked on each and every one of your concerns.
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